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  • Can I cancel my order?
    You can cancel your order within 1 hour of placing your order. If you missed this deadline and your order is yet to be shipped, please contact us as soon as possible at moangelschateau@gmail.com If your order has been shipped it cannot be cancelled or changed. Please double check all details before placing your order.
  • I did not get an order confirmation email. Why?
    Please check your spam/promotions section of your email. If the email is not there, you may have accidentally entered a typo in your email or used an invalid email. Please email us at moangelschateau@gmail.com with your full name, address, and another email so we can resend you the confirmation email.
  • What is a pre-order?
    A pre-order is an item subject to waiting times as it is not in stock, therefore it will take a little longer to be delivered to you.
  • Do you offer returns?
    Regrettably we do not offer returns at this time. Please see our Return and Exchange policy here.
  • Do you offer exchanges?
    Yes we offer exchanges for local customers. Please ensure that the item meets our exchange policy requirements. For more details, feel free to contact our customer care team via email moangelschateau@gmail.com
  • How do I measure my ring size?
    Please check our ring size guide here.
  • I have sensitive skin, what jewelry do you recommend?
    We only recommend our jewelry made with 925 Sterling Silver or Stainless Steel for those with metal sensitivities, as they are known to be hypoallergenic. We take no responsibility or liability for any allergies caused as we are unable to know individuals allergies or sensitivities. Each product has the metal type in the description. Please carefully read each product description before placing an order. If you require further assistance, please contact us at moangelschateau@gmail.com
  • How do I care for my jewelry?
    Please visit our jewelry care page for all information you need to keep your pieces sparkling.
  • Do you ship to my country?
    Yes we ship worldwide. Please visit our Shipping and delivery page for more information.
  • How do I enter my discount code?
    You are able to enter your discount code upon checking out.
  • Do you offer discounts and promotion?
    Yes, from time to time we offer promotional discount codes and rewards. Sign up and become a VIP member to have access to exclusive deals, discounts codes, giveaways and earn diamonds towards your purchases.
  • How can I contact you?
    We can be contacted via Email moangelschateau@gmail.com Send us a message via our WhatsApp Business Number (876)279-3945 or visit our contact us page to send us a message.
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